Privacy Policy

Last updated: 2 February 2026

This Privacy Policy explains how Sheet Street Laundry, trading as FreshStay Linens (“FreshStay Linens”, “we”, “us”, or “our”), collects, uses, stores, and protects personal data when you visit our website, contact us, place an order, use our linen rental, delivery, and collection services, or otherwise interact with us.

We are committed to processing personal data in accordance with applicable European Union and Spanish data protection law, including the General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

Sheet Street Laundry
Trading as: FreshStay Linens
C. Muro de San Julián, 17, Distrito Centro, 29008 Málaga, Spain
NIF/CIF: B75740407
Email: info@freshstaylinens.com
Phone: 623060707
Website: www.freshstaylinens.com

For any privacy-related query, you may contact us at info@freshstaylinens.com.

Depending on how you interact with us, we may collect the following categories of personal data:

• identification data, such as name and surname; 
• contact data, such as email address, phone number, billing address, delivery address, and collection address; 
• account data, such as login details and customer profile information; 
• transaction data, such as order details, rented items, delivery and collection details, invoices, payments, and account history; 
• communications data, such as emails, WhatsApp messages, enquiry forms, support messages, call notes, and complaint records; 
• property and access details you provide to enable delivery or collection, such as gate codes, concierge instructions, safe-place instructions, or property manager contact details; 
• marketing and preference data, such as newsletter preferences, consent choices, and interaction with our email or social media communications; 
• website usage data, such as IP address, browser type, device information, pages visited, session information, approximate location data, and browsing behaviour collected through cookies or similar technologies, including Google Analytics, where applicable; 
• social media interaction data where you contact or engage with us through Instagram or Facebook; 
• CCTV images where you enter monitored service areas or pick-up locations, if such monitoring is in place. 

We collect personal data:

• directly from you when you contact us, place an order, create an account, request a quote, subscribe to marketing emails, or use our services; 
• when you communicate with us through email, Gmail, WhatsApp, Instagram, or Facebook; 
• from someone acting on your behalf, such as a business customer, employer, property manager, host, hotel, apartment operator, or booking contact; 
• automatically through our website, hosting environment, and systems, including standard technical logs, cookies, and similar technologies, including Google Analytics, where applicable; 
• through service providers and platforms we use to operate our business, such as Stripe, GoDaddy, LinenTech, Google services, and email systems; 
• through CCTV at monitored entrances or service points, where applicable. 

We process personal data only where we have a valid legal basis. Depending on the circumstances, we rely on one or more of the following:

We process personal data to:

• create and manage customer accounts; 
• arrange linen rental, delivery, collection, returns, and related customer support; 
• manage bookings, orders, invoices, and payments; 
• process payment transactions through Stripe; 
• communicate with you about your order, account, delivery, collection, or service issues; 
• manage our operational systems, including through LinenTech and related business tools. 

Legal basis: performance of a contract or taking steps at your request before entering into a contract.

We may process personal data to:

• keep accounting and tax records; 
• respond to lawful requests from courts, regulators, or public authorities; 
• comply with data protection, consumer, and commercial law obligations; 
• maintain legally required records. 

Legal basis: compliance with a legal obligation.

We may process personal data where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This may include:

• preventing fraud and misuse of our services; 
• protecting our rental stock, business assets, staff, and customers; 
• operating, maintaining, and securing our website, email, hosting, and internal systems; 
• communicating with customers efficiently using Gmail, WhatsApp, and related business tools; 
• handling customer enquiries through Instagram and Facebook; 
• maintaining internal records; 
• recovering unpaid debts; 
• improving our services, workflow, customer support, and operational processes; 
• using CCTV at service locations for security and incident investigation. 

Legal basis: legitimate interests.

Where required, we rely on your consent, for example:

• to send you marketing emails; 
• to use non-essential cookies or similar technologies, including Google Analytics cookies where consent is required; 
• to send promotional communications where consent is required by law. 

You may withdraw consent at any time. Withdrawal will not affect processing already carried out before withdrawal.

If you subscribe to our newsletter, request promotional updates, or otherwise consent to receive marketing communications, we may send you information about our services, promotions, offers, or company news by email and, where lawful, through other electronic means.

You can opt out of marketing communications at any time by:

• clicking the unsubscribe link in any marketing email; or 
• contacting us at info@freshstaylinens.com. 

We may also use platforms such as Google, Instagram, and Facebook to promote our services and engage with potential or existing customers. Your interaction with those platforms is also subject to the privacy policies of those providers.

We may share personal data, where necessary, with:

• Stripe for payment processing; 
• LinenTech for operational, order management, rental, and related service administration; 
• GoDaddy for website hosting, domains, email, or related infrastructure services where applicable; 
• Google and Gmail, including Google Analytics, for business email, productivity, website analytics, communications, website-related services, and other business operations; 
• WhatsApp for communications with customers and service contacts; 
• Instagram and Facebook where you contact us through those platforms or engage with our business pages; 
• IT, software, hosting, and support providers; 
• accountants, auditors, insurers, legal advisers, and debt recovery providers; 
• logistics, delivery, and collection personnel or service partners; 
• public authorities, regulators, courts, or law enforcement where required by law. 

Where third parties process data on our behalf, we take reasonable steps to ensure they do so securely and lawfully.

Some of the service providers we use, including Stripe, Google, Google Analytics, WhatsApp, Instagram, Facebook, GoDaddy, and certain related technology providers, may process or store personal data outside Spain or the European Economic Area.

Where personal data is transferred outside the EEA, we will take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law, such as contractual safeguards or other lawful transfer mechanisms.

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, tax, complaint-handling, security, and evidential purposes.

Retention periods may vary depending on the type of data, but in general:

• customer account and order data: for as long as the account or customer relationship remains active, and thereafter for as long as reasonably necessary for legal and business record-keeping purposes; 
• invoices and accounting records: for the period required by applicable tax and accounting law; 
• communications, including email and WhatsApp communications: for as long as necessary to manage the enquiry, order, service relationship, or any follow-up issue; 
• marketing data: until you withdraw consent, unsubscribe, object, or the data is no longer needed; 
• analytics and cookie-related data: for the period set by the relevant cookie or analytics configuration, unless you withdraw consent earlier where consent applies; 
• CCTV recordings: for a limited period proportionate to the security purpose, unless they must be retained longer in connection with an incident, complaint, or legal claim. 

Subject to applicable law, you may have the right to:

• access your personal data; 
• request correction of inaccurate or incomplete data; 
• request deletion of your personal data; 
• request restriction of processing; 
• object to certain processing, especially processing based on legitimate interests; 
• receive your personal data in a portable format where applicable; 
• withdraw consent at any time where processing is based on consent; 
• lodge a complaint with a supervisory authority. 

To exercise your rights, contact us at: info@freshstaylinens.com

We may ask you to verify your identity before responding.

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) or another competent supervisory authority.

Where FreshStay Linens operates monitored entrances, service points, or similar facilities, CCTV may be used for:

• security; 
• fraud prevention; 
• incident investigation; 
• protection of property, staff, and customers. 

Where CCTV is used, appropriate signage should be displayed. CCTV footage will be retained only for as long as reasonably necessary for the relevant purpose, unless longer retention is required in connection with an incident, complaint, or legal claim.

Our website uses or may use cookies and similar technologies to:

• ensure the website works correctly; 
• remember preferences; 
• improve performance and functionality; 
• analyse website traffic and usage through Google Analytics; 
• support advertising or social media functionality, where applicable. 

Google Analytics helps us understand how visitors use our website, including information such as pages visited, time spent on the site, navigation paths, device type, browser information, and approximate location. This information helps us improve the functionality, content, and performance of our website.

Where legally required, non-essential cookies, including Google Analytics cookies, will only be used after the user has provided consent through our cookie banner or consent tool.

If your website also uses any of the following, they should be disclosed in your Cookie Policy and cookie settings:

• Google Maps 
• Meta Pixel 
• embedded Instagram or Facebook content 
• other advertising, analytics, or tracking tools 

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

These measures may include:

• restricted access to personal data; 
• password protection and access controls; 
• secure email, hosting, and account systems; 
• provider and software access management; 
• staff confidentiality and process controls; 
• incident response procedures. 

Where we need personal data to provide services, process payments, arrange delivery or collection, comply with legal obligations, or respond to customer requests, failure to provide that data may mean we cannot supply the requested service or complete the order.

FreshStay Linens does not currently make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significant effects on individuals.

If that changes, we will update this Privacy Policy accordingly.

Our services are intended for adults and business users. We do not knowingly collect personal data directly from children for standalone consumer use. If you believe a child has provided personal data to us unlawfully, please contact us so we can review and, where appropriate, delete the information.

If you interact with us through third-party platforms or services such as Instagram, Facebook, WhatsApp, Google, Google Analytics, or Stripe, your personal data may also be processed by those third parties under their own terms and privacy policies. We recommend that you review those policies separately.

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. The latest version will always be published on www.freshstaylinens.com with the updated date shown at the top.

If you have any questions about this Privacy Policy or about how we process personal data, please contact:

Sheet Street Laundry t/a FreshStay Linens
C. Muro de San Julián, 17, Distrito Centro, 29008 Málaga, Spain
Email: info@freshstaylinens.com
Phone: 623060707